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Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

Oneshould count each day a separate life.

There can be no doubt that the average man blames much more than he praises. Hisinstinct is to blame. If he is satisfied he says nothing; if he is not, hemost illogically kicks up a row.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Anyonewho conducts an argument by appealing to authority is not using his intelligence,just his memory.

Without dialogue there is no communication, without communication there is no true education.

People who do not believe in miracles are not realist.